SLS HUB Members Information

1. Create a Members Area Account in the SLS HUB.
2. Choose the option Create an Account in the yellow highlighted section.
3. Enter the compulsory details:
   • First name
   • Last name
   • Date of birth
   • Gender
   • Select identity confirmation method, either email or mobile number, to which a unique code/or link will be sent. The email/mobile you use must be the same as the email/mobile in National Membership database (Surfguard).
   • Create username & password
     • Click “Check” to make sure the username has not already been taken.
     • Your password cannot contain your first name, surname or username. It must be 6-12 characters in length, and must contain at least one letter and at least one number. It cannot contain any of the following symbols: – ‘ , + ? # “ * \ & $%
4. Activate your SLS HUB Members account.
   To ensure privacy and security, all accounts must be activated before they can be accessed. You will receive a confirmation link/code by either email/SMS depending on the choice you made earlier.
   • Email Activation – you will receive an email with a link to activate your account. To activate either click the link or copy & paste the link into your web browser.
   • Mobile Activation – the next screen displayed will ask you to enter your username and password exactly as you chose it earlier, followed by the confirmation code you receive by SMS.
5. If you do not receive an email or SMS, please click the “Resend Your Confirmation Code” option in the SLS HUB.

If you forget either your Username or Password, click the reminder link in the SLSC HUB. Select either email or SMS to receive your Username & / or Password and enter your first name (as on your membership e.g. Andrew and not Andy) and date of birth (dd/mm/yyyy). For further assistance refer to the user guide or phone the SLSA Helpdesk on 1300 724 006.

Renewals and Payments

Members are invited to reapply to renew their membership for the coming season subject to the approval of the Management Committee. Mona Vale SLSC is moving the membership process online. As a result all members of Mona Vale SLSC are required to create a SLS HUB Members account and submit an online application to renew their membership and make a payment by 1st November each year. As part of their SLSA obligations all members must pay their fee and complete an annual membership form. Life Members form only. Members will not be registered for the current season unless the online application form, including clicking the declarations and dating the update has been completed and membership fees paid.

Likewise all new memberships will be done online through the SLS HUB Members Area.

After the 1st November members who have not renewed will be ‘Archived’ and their registration lapsed.

If a member wants to renew an entire family, the Primary member (e.g. mother or father) can create an account in the SLS HUB, create a Family Group and renew all members of the family in one transaction. This eliminates the need for every member of the family to have their own Members Area account.

Below is some information to assist you with accessing your Members Area account.

1. Do I have a SLS HUB Members Area Account?
   If yes, check the Membership Details sent to you by email, then login to the SLS HUB, update your details if required, click the declarations, date the form and make a payment. All must be done before renewal can be finalised.
2. I have a Members Area account, but I can’t remember my login details If you have forgotten your Username or Password you can submit a request to have the details sent to you, click “Forgotten username or password?” on the login screen.
3. If you do not have a SLSA Members Area account you must use the following information to either create a new account in the SLS HUB or get your username and password sent to you.
   • First name
   • Last name
   • Date of birth
   • Mobile phone
   • Email address

Membership Renewals are due by 1st November each year. If you have any questions or need further assistance, please refer to the user guide or email the Registrar, check the Club’s website or telephone the SLSA IT Help/Support desk at 1300 724 006.

Membership – SLSA Members Area Process

1. Click Renew
2. Check the Season field shows the correct renewal season.
3. Review your membership profile and make any necessary changes
4. Tick the appropriate declarations boxes
5. Click Submit
6. If your submission is successful a confirmation screen will display advising the renewal request is pending approval by the club.
7. If you wish to make a payment to your club click the words ‘click here if you wish to pay online’ and the system will direct, you to the SLSA Payment Gateway.

Transfers

Transfers In

Welcome to Mona Vale SLSC. Members of other SLS Clubs are welcome to apply to transfer into Mona Vale SLSC for the coming season, subject to the approval of the Management Committee. In this fact sheet you will find guidelines on how to transfer into our Club.

All transfers must be done online through the SLS HUB and all members of Mona Vale SLSC are required to have an online account at the members Area. Families transferring into Mona Vale SLSC are encouraged to create a Family Group before transferring. Information on creating a Family Group is available above or refer to the SLSA User Guides. By creating a Family Group the family can transfer in one transaction. This also eliminates the need for every member of the family to have their own Members Area account.

The Process:

• Update your personal details and create a transfer in the SLS HUB. Ensure you have clicked the declarations, dated the update and then submit it.
• If you’re current Club creates the transfer you are still required to update your personal details in the Members Area. Ensure you have clicked the declarations, dated the update and then submitted it.
• You will be contacted by the Club once we have received the transfer.
• Email your current ID, and if appropriate for each family member, to the Registrar.
• You will also be required to pay the required membership fee.
• Once the completed membership form, ID and payment has been received the Club will approve the transfer, subject to the approval of the Management Committee.

Transfers Out

All transfers must be done online through the SLS HUB and all members are required to have an online account at the members area.

The Process

• Update your personal details and create a transfer in the SLS HUB. Ensure you have clicked the declarations, dated the update and then submit it.
• Providing there are no outstanding issues at Mona Vale SLSC the Club will approve the transfer to the winning Club.
• At this point the winning Club and SNB Branch will need to approve the transfer.

Refer to the SLS HUB User Guide for more information.

From the Memberships tab drop-down select Family

Creating a Family Group

1. Click Create Family Group and type in a Family Group name eg: Smith Family. NOTE: You (the primary member) are automatically placed in the family group so you only need to add your other family members.
2. Type in the First Name, Last Name & DOB of a family member that you wish to add to our Family Group, tick the box Include Archived Members and click Search. NOTE: For privacy reasons, you will need to match exactly each person searched to be able to add them to your Family group. If you are having difficulty finding your family members, contact your club who can assist.
3. If the system locates your family member they will be displayed in the Available Members on the left-hand side. Highlight the name and using the > arrow key move them over to the Selected Members on the right-hand side. Repeat as necessary for additional family members.
4. Scroll to the bottom of the screen and click Submit.
5. Refresh your screen and you will now see that your family group has been created.

Renew Family Membership

1. Under Actions, click ‘Renew Memberships’
2. Tick the checkbox located to the Left of each members name
   NOTE: Check box will not appear against members who are already registered for the selected season or have already submitted an online renewal form.
3. Tick the box to agree to the SLSA Membership Declaration
4. Click ‘Submit’
5. Upon submitting your Family Groups membership renewals the system will give the Primary Family Group user the option to update\share data with the family groups. If you need to update a family group members address, phone, email and/or emergency details click on the corresponding checkbox.
6. Click Yes or No
7. Once submitted you will be given the option to make an Online Payment. NOTE: you can pay for the whole family in one payment. The payment will be recorded against the primary member who was logged into the Members Area.

Add Another Existing Member to a Family Group

1. Under Actions, click View/Edit
2. Click Add New Member
3. Repeat steps 2 -5 in Creating A Family Group details listed above

Add Another Existing Member to a Family Group as a Primary Contact

1. Under Actions, click View/Edit
2. Click Add New Primary Contact
3. Repeat steps 2 -5 in Creating A Family Group details listed above

Join a Brand-New Member to the Organisation and Add Them to a Family Group

1. Under Actions, click View/Edit
2. Click Join New Person & Add
3. A pop up message will display advising You will be directed to Join Surf Life Saving. Are you sure? Click OK
4. You will then fill in the fields (first name, DOB etc) of the new member of the family that you wish to join up to your club and add to your family group.
5. Complete the pre-filled membership form (if need be), tick the declaration boxes at the bottom of the form and click the ‘submit’.
6. A pending request for ‘new club membership’ and ‘join member to a family group’ will be sent to the club for approval.

Join/Transfer a Family Group to a new Organisation

1. Under Actions, click View/Edit
2. lick Join/Transfer to a New Club
3. The system will ask you to ‘select your situation’. In most cases, you would tick the checkbox ‘I want to join a surf club or transfer to a different surf club’.
4. Select the State, Branch and Club/Organisation (from the available drop-down boxes) name of the club that you wish to transfer to.
5. Tick the checkbox for the members of the family that you wish to transfer.
6. Select the type of transfer required, Full Transfer, Competition or Non-Competition transfer
7. To finalise the process, tick the declaration boxes at the bottom of the screen and click the ‘submit’ button.

Dissolve a Family Group

1. Under Actions, click View/Edit
2. Click Dissolve Family Group – The system will send a request to your club and will display in the Family Group as ‘Pending Request-Dissolve Family Group’ Note: The group will not be dissolved until endorsed by your club.
3. Once approved the Primary member of the dissolved group will receive an email advising of the action taken.

Frequently Asked Questions (FAQ’s)

• A Family Group is a grouping of people in one club for the purposes of data management where it is assumed the primary member(s) in control of the group have some legal standing to manage the Group.
• Family Groups consists of Primary member(s) who can manage the group and standard members who can be managed in the group.
• A Family Group can only exist where there is at least one Primary and one Standard member.
• A Primary member must be over 18 years old.
• Family Groups can only be created by members 18 years and over
• Email notifications will be sent when a person is demoted or removed from a group.
• Clubs must approve all requests initiated from the Family Groups area via Pending Requests in Surfguard
• Club Officers can manage the groups and perform all other family group functions from within Surfguard.
• You can be a member of more than one family group in one club
• Any disputes or issues around the creation, data management or dissolution of a group should be raised with your Club in the first instance.
• All users of the Members Area automatically agree to abide by all SLSA and State / Branch and Club Terms of Use, Privacy and other Policies, Regulations and guidelines.
• The use of family groups in the Member Area is not compulsory.

At any time members can submit a request to update their personal details (email mobile, change of address etc) in the SLS HUB. The request will generate a pending request for their club to approve in Surfguard.

If the member submitting the details is a primary contact of a family group they will be prompted to update the details for other family members. The primary contact will be asked what data to update with other family members and will be required to tick the boxes for the data they want to have updated in their family group members profiles.